Further Education and Training Certificate: Generic Management

This qualification is intended for junior managers of small organisations, junior managers of business units in medium and large organisations, or those aspiring to these positions. Junior managers include team leaders, supervisors, foremen and section heads. This qualification lays the foundation for the development of management qualifications across various sectors and industries. It specifically develops management competencies required by learners in any occupation, particularly those who are currently operating as junior managers. The qualification introduces key terms, rules, concepts, principles, and practices of management that will enable learners to be informed managers in any occupation. It has also been developed to enable managers or prospective managers to access higher education and provide flexible access to life-long learning.

The focus of this qualification has been designed to enable learners to be competent in a range of knowledge, skills, attitudes and values including, inter alia:

  • Gathering and analysing information
  • Analysing events that impact on a business and its competitive environment
  • Complying with organisational standards
  • Motivating an individual or team
  • Negotiating in a work situation
  • Understanding the role of business strategy as it applies to junior management
  • Applying management principles and practices within a specific area of responsibility
  • Managing work unit performance to achieve goals.

The learners who achieve this qualification will be able to demonstrate competencies in management relating to planning, organising, leading, controlling and ethics. Overall, this qualification will ensure that learners are capable of:

  • Developing plans to achieve defined objectives
  • Organising resources in accordance with a developed plan
  • Leading a team to work co-operatively to achieve objectives
  • Monitoring performance to ensure compliance to a plan
  • Making decisions based on a code of ethics.

This qualification lays the foundation for the development of management qualifications across various sectors and industries. It specifically develops management competencies required by learners in any occupation, particularly those who are currently operating as junior managers. The qualification introduces key terms, rules, concepts, principles and practices of management that will enable learners to be informed managers in any occupation. It has also been developed to enable managers or prospective managers to access higher education and provide flexible access to life-long learning.

The scope of management covers four domains: leadership, self-management, people management and management practices. This qualification addresses each of these domains with generic competencies, thereby enabling learning programmes to be contextualised for specific sectors and industries. Provides opportunities for people to transfer between various specialisations within management. This will therefore enable management competencies to be strengthened, and enable managers to better manage systems, processes, resources, self, teams and individuals in various occupations. It is intended to empower learners to acquire knowledge, skills, attitudes and values required to operate confidently as individuals in the South African community and to respond to the challenges of the economic environment and changing world of work. Ultimately, this qualification is aimed at improving the productivity and efficiency of managers within all occupations in South Africa.  

Course code:

CGM-L04

Accreditation status:

Accredited by SERVICES SETA for Generic Management qualification:

  • SAQA ID: 57712
  • NQF level: 4
  • Credits: 152
  • Learning Programme: 74630

Course duration:

12 – 14 months

  • The duration per unit standard refers to the notional hours it should take a learner to successfully complete a unit standard.
  • Learners will be required to invest the necessary hours per unit standard on additional reading, workplace practical assignments and POE building.

Entry requirements:

The qualification is open access – available to all, bearing in mind the requirements of learning assumed to be in place and that the learner has access to a work environment where management practice can be implemented.

Learner must have:

  • Matric (Grade 12) or National Certificate – Level 4
  • Learners need to have access to a computer/tablet and the internet.

And be competent in the following:

  • Mathematical literacy
  • English
  • Communication – in a Second South African Language

Recognition of Prior Learning:

  • This qualification can be achieved wholly or in part through recognition of prior learning in terms of the defined Exit Level Outcomes and/or individual Unit Standards.
  • Evidence can be presented in various ways, including international and/or previous local qualifications, products, reports, testimonials mentioning functions performed, work records, portfolios, videos of practice and performance records.
  • All such evidence will be judged in accordance with the general principles of assessment and the requirements for integrated assessment.

Course Structure:

The qualification consists of 26 units which is divided into 5 Sub-Skills Programmes:

Skills Programme 1: Planning

  • 242822 – Employ a systematic approach to achieving objectives
  • 242814 – Identify and explain the core and support functions of an organisation
  • 242818 – Describe the relationship of junior management to other roles
  • 119467 – Use language and communication in occupational learning programmes

Skills Programme 2: Organising

  • 242813 – Explain the contribution made by own area of responsibility to the overall organisation strategy
  • 242811 – Prioritise time and work for self and team
  • 242810 – Manage expenditure against a budget
  • 7468    – Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues.
  • 9015 – Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems

Skills Programme 3: Leading

  • 119462 – Engage in sustained oral / signed communication and evaluate spoken / signed texts
  • 242819 – Motivate and Build a Team
  • 242812 – Induct a member into a team
  • 242824 – Apply leadership concepts in a work context
  • 242816 – Conduct a structured meeting
  • 119465 – Write / present / sign texts for a range of communicative contexts
  • 119472 – Accommodate audience and context needs in oral / signed communications

Skills Programme 4: Controlling

  • 242829 – Monitor the level of service to a range of customers
  • 242821 – Identify responsibilities of a team leader in ensuring that organisational standards are met
  • 242820 – Maintain records for a team
  • 119469 – Read / view, analyse and respond to a variety of texts
  • 119457 – Interpret and use information from texts

Skills Programme 5: Ethic

  • 242815 – Apply organisation’s code of conduct in a work environment
  • 242817 – Solve problems, make decisions and implement solutions
  • 12153   – Use the writing process to compose texts required in the business environment
  • 119459 – Write / present / sign for a wide range of contexts
  • 9016     – Represent analysis and calculate shape and motion in 2- and 3-dimensional space I different contexts

Competency Based – Portfolio of Evidence:

All assignments pertaining to the completion of the Portfolio of Evidence will be completed online or via a paper-based method, and competence must be achieved in each assignment to gain competency in the complete unit. To achieve the qualification certificate, you must be competent in all 26 units as well as the Final Integrated Summative Assessment (FISA) which is completed at the end of each Sub-Skills Programme. This means that the learner must display competency in each task according to minimum standards. There are no percentages. A learner is found to be either Competent or Not Yet Competent in the module.

A Portfolio of Evidence is a collection of educational work and other forms of evidence assembled for the purpose of assessing learning quality, learning progress, and to determine whether learners have met the learning standards or other requirements for the qualification.

Award:

Upon completion of the qualification, learners will be awarded a Further Education and Training Certificate: Generic Management from SERVICES SETA.

Additional information:

For more information, contact Credo Business College on +27 (0) 12 348 3888
OR email:
pmupambi@credobusinesscollege.co.za      – General Enquiries
avdmerwe@credobusinesscollege.co.za      – Programme Manager: Operations – Accounting and Management Enquiries
rmoatshe@credobusinesscollege.co.za        – Programme Manager: Academic – Accounting and Management 

Learning areas covered:

 

SAQA ID

UNIT STANDARD TITLE

SKILLS PROGRAMME 1: PLANNING

Unit: 242822

Credits: 10

Employ a systematic approach to achieving objectives

The person completing this Unit Standard should be able to adopt a systematic approach to achieving objectives.

The qualifying learner is capable of:

  • Specifying objectives.
  • Formulating a plan.
  • Co-ordinating people and other resources.
  • Implementing the plan to meet objectives.
  • Evaluating results and making corrections and improvements.

Unit: 242814

Credits: 6

Identify and explain the core and support functions of an organisation.

This Unit Standard provides an understanding of the core and support functions of an organisation. This Unit Standard is intended for junior managers of organisations.

The qualifying learner is capable of:

  • Explaining the various core functions of an organisation.
  • Explaining the support functions of an organisation.
  • Explaining the role of a selected work unit in an organisation, in relation to the core business.
  • Investigating and explaining the difference between line and support functions in an organisation.

Unit: 242818

Credits: 5

Describe the relationship of junior management to other roles.

This Unit Standard specifies the knowledge and skills required to understand the relationship between junior management and other management roles in the organisation.

The qualifying learner is capable of:

  • Explaining the relationship between the type, ownership and size of an organisation and its management structure.
  • Explaining the relationship between various management roles.

Unit: 119467

Credits: 5

Use language and communication in occupational learning programmes.

Learners competent at this level will be able to deal with learning materials, to access and use useful resources, to seek clarification and help when necessary, and apply a range of learning strategies.

  • Access and use suitable learning resources
  • Use learning strategies
  • Manage occupational learning programme materials
  • Conduct basic research, analyse and present findings
  • Function in a team
  • Reflect on how characteristics of the workplace and occupational context affect learning

SAQA ID

UNIT STANDARD TITLE

SKILLS PROGRAMME 2: ORGANISING

Unit: 242813

Credits: 5

Explain the contribution made by own area of responsibility to the overall organisation strategy.

This Unit Standard specifies the knowledge and skills required to evaluate the contribution of own area of responsibility to the overall strategy of the organisation.

The qualifying learner is capable of:

  • Understanding the overall strategy of an organisation.
  • Understanding how the activities of own area of responsibility align with the overall strategy of the organisation.
  • Communicating to the members of own team how its area of responsibility aligns to the overall organizational strategy.

Unit: 242811

Credits: 5

Prioritise time and work for self and team.

This Unit Standard enables learners to manage time and prioritise tasks in a work environment.

The qualifying learner is capable of:

  • Creating, implementing and maintaining a personal and team task list.
  • Using and maintaining a diary.
  • Prioritising personal and team tasks.
  • Implementing and maintaining a task list.

Unit: 242810

Credits: 6

Manage expenditure against a budget.

This Unit Standard specifies the knowledge and skills required to manage a budget within the organisation.

The qualifying learner is capable of:

  • Explaining the concept of budgeting pertinent to an area of responsibility.
  • Determining the elements of a budget relevant to an area of responsibility.
  • Monitoring and controlling actual expenses (and revenue), against projected budget.

Unit: 7468

Credits: 6

Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues.

People credited with this unit standard are able to:

  • Use mathematics to plan and control financial instruments including insurance and assurance, unit trusts, stock exchange dealings, options, futures and bonds
  • Use simple and compound interest to make sense of and define a variety of situations including mortgage loans, hire purchase, present values, annuities and sinking funds
  • Investigate various aspects of costs and revenue including marginal costs, marginal revenue and optimisation of profit
  • Use mathematics to debate aspects of the national and global economy, including tax, productivity and the equitable distribution of resources.

Unit: 9015

Credits: 6

Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems.

People credited with this unit standard are able to:

  • Critique and use techniques for collecting, organising and representing data.
  • Use theoretical and experimental probability to develop models, make predictions and study problems.
  • Critically interrogate and use probability and statistical models in problem solving and decision making in real-world situations.

SAQA ID

UNIT STANDARD TITLE

SKILLS PROGRAMME 3: LEADING

Unit: 119462

Credits: 5

Engage in sustained oral / signed communication and evaluate spoken / signed texts.

  • Competence at this level will enable you to participate effectively in oral/signed communication in most situations.
  • Listen effectively and critically.
  • Identify or adopt the style and language register required in different situations.
  • Identify the assumptions and inferences in what people say/sign.
  • Speak/sign fluently and confidently in both formal and familiar settings and can articulate their purpose and meaning clearly.
  • Use language to convey detailed information, and to express their ideas and feelings.
  • Control complex sentence structures and language conventions in their spoken/signed communications.

Unit: 242819

Credits: 10

Motivate and Build a Team

This Unit Standard introduces the junior manager to the concept of motivation.

The qualifying learner is capable of:

  • Explaining the importance of motivating a team.
  • Demonstrating an understanding of self and team members in a workplace.
  • Applying theories of motivation and group dynamics.
  • Implementing a plan of action to strengthen a team.
  • Providing feedback and recognising achievements.

Unit: 242812

Credits: 4

Induct a member into a team

This unit standard explores the role of the team leader in ensuring that the team meets organisational or required standards.

The qualifying learner is capable of:

  • Explaining the role of a team leader.
  • Explaining the purpose of a team.
  • Contracting with a team to obtain commitment.
  • Monitoring the achievement of team objectives.

Unit: 242824

Credits: 12

Apply leadership concepts in a work context.

This Unit Standard will enable learners to gain insight into the role of leadership within a work context, and thus providing the skills and knowledge to add value to their job.

The qualifying learner is capable of:

  • Explaining the concept of leadership.
  • Differentiating between the concepts of leadership and management.
  • Applying leadership techniques to individuals and teams within the work context.
  • Evaluating the impact of leadership techniques applied.

Unit: 242816

Credits: 5

Conduct a structured meeting

This unit standard introduces the junior manager to the preparation and procedures required in conducting a structured meeting to ensure that objectives are achieved.

The qualifying learner is capable of:

  • Preparing for a meeting.
  • Conducting a meeting.
  • Dealing with differing views in a meeting.
  • Distributing records of a meeting.

Unit: 119465

Credits: 5

Write / present / sign texts for a range of communicative contexts.

At this level, a learner can write/present/sign texts with complex subject matter and a need for various levels of formality in language and construction.

Learners credited with this unit standard can:

  • Write/sign for a specified audience and purpose
  • Use language structures and features to produce coherent and cohesive texts for a wide range of contexts
  • Draft own writing/signing and edit to improve clarity and correctness

Unit: 119472

Credits: 5

Accommodate audience and context needs in oral / signed communications

At this level, learners are aware of their audiences and purposes for communication.

Persons credited with this unit standard can:

  • Interact successfully in oral/signed communication
  • Use strategies that capture and retain the interest of an audience
  • Identify and respond to manipulative use of language

SAQA ID

UNIT STANDARD TITLE

SKILLS PROGRAMME 4: CONTROLLING

Unit: 242829

Credits: 5

Monitor the level of service to a range of customers

The purpose of this unit standard is to encompass the skills needed to monitor the level of service between an organisation and its customers, both internal and external.

The qualifying learner is capable of:

  • Identifying internal and external customers, where applicable.
  • Explaining standards of customer service expected by the organisation.
  • Measuring customer satisfaction on an ongoing basis.
  • Recommending corrective action.

Unit: 242821

Credits: 6

Identify responsibilities of a team leader in ensuring that organisational standards are met.

This unit standard explores the role of the team leader in ensuring that the team meets organisational or required standards.

The qualifying learner is capable of:

  • Explaining the role of a team leader.
  • Explaining the purpose of a team.
  • Contracting with a team to obtain commitment.
  • Monitoring the achievement of team objectives.

Unit: 242820

Credits: 4

Maintain records for a team.

This unit standard provides for the record keeping of team activities and team members.

The qualifying learner is capable of:

  • Explaining why organisations record and keep information.
  • Identifying and describing the type of records a team leader is required to keep.
  • Recording team performance against agreed targets.
  • Recording performance data.

Unit: 119469

Credits: 5

Read / view, analyse and respond to a variety of texts.

At this level learners will use analytical skills to make sophisticated judgements about complex human and social issues.

Learners credited with this unit standard are:

  • Critically analyse texts produced for a range of purposes, audiences and contexts
  • Identify and explain the values, attitudes and assumptions in texts
  • Evaluate the effects of content, language and style on readers’/viewers’ responses in specific texts.

Unit: 119457

Credits: 5

Interpret and use information from texts.

At this level, learners can read and view a range of texts.

Learners credited with this unit standard can:

  • Use a range of reading and viewing strategies to understand the literal meaning of specific texts
  • Use strategies for extracting implicit messages in texts
  • Respond to selected texts in a manner appropriate to the context
  • Explore and explain how language structures and features may influence a reader/viewe 

SAQA ID

UNIT STANDARD TITLE

SKILLS PROGRAMME 5: ETHICS

Unit: 242815

Credits: 5

Apply organisation’s code of conduct in a work environment.

This Unit Standard is intended for learners in a work environment. It is designed to raise moral standards as a counter to potential or real corruption within a work environment. The focus is on ethics and the learner and does not include corporate governance.

The qualifying learner is capable of:

  • Explaining the concept of personal ethics in relation to the moral compass.
  • Describing the role of a code of conduct in a work environment, according to ethical principles.
  • Upholding the code of conduct within the work team.

Unit: 242817

Credits: 8

Solve problems, make decisions and implement solutions.

The Unit Standard specifies the knowledge and skills required to solve problems and make decisions.

The qualifying learner is capable of:

  • Defining a problem.
  • Investigating the problem.
  • Generating problem solutions.
  • Implementing problem solution.
  • Evaluating the effectiveness of the solution.

Unit: 12153

Credits: 5

Use the writing process to compose texts required in the business environment.

This unit standard requires learners to follow a process in writing texts and reports required in business. It is intended to promote clear, unambiguous communication in plain language and to improve the quality of written reports and other texts that are specific to a business environment, require a particular format and may include specified legislated requirements. The unit standard enables learners to recognise and effectively use textual conventions and features specific to business texts.

The qualifying learner is capable of:

  • Using textual features and conventions specific to texts
  • Identifying the intended audience for the communication
  • Identifying the purpose of a text
  • Selecting the appropriate text type, format and layout for the purpose
  • Organising and structuring a technical text appropriately
  • Using appropriate grammar conventions
  • Drafting and editing a technical text
  • Recognising errors and checking for accuracy
  • Presenting the same information in different ways
  • Using plain language in business

Unit: 119459

Credits: 5

Write / present / sign for a wide range of contexts.

At this level learners can analyse and make mature judgements about complex, human, personal, social and environmental issues and to express and motivate own opinions.

Learners credited with this unit standard are able to:

  • Write/sign effectively and creatively on a range of topics
  • Choose language structures and features to suit communicative purposes
  • Edit writing/signing for fluency and unity.

Unit: 9016

Credits: 4

Represent analysis and calculate shape and motion in 2- and 3-dimensional space I different contexts.

People credited with this unit standard can:

  • Measure, estimate, and calculate physical quantities in practical situations relevant to the adult with increasing responsibilities in life or the workplace
  • Explore analyse and critique, describe and represent, interpret and justify geometrical relationships and conjectures to solve problems in two- and three-dimensional geometrical situations.

 

 

 

 

Training methodology and learner support:

Credo Business College offers 3 different types of training options, which you can choose from. Credo delivers high quality courses and depending on which course you study, the training option depends on the programme and the clients’ or learners’ needs.

Training options available:

  • Full-time contact classes
  • Blended learning: combination of contact classes and distance learning
  • Full-time distance learning

Training option 1: full-time contact classes

Full-time study means that learners attend classes on a daily basis during the day. This usually implies that our full-time learners are not employed and, as they are either recent matriculants or school leavers, they are able to attend daily classes on a full-time basis for the number of years required to complete the qualifications.

Training option 2: blended learning – combination of contact classes and distance learning

This course is presented through a combination of contact sessions (face-to-face learning) and distance learning. Learners can attend a number of classes per unit/module.

Training option 3: full-time distance learning

With distance learning learners can study in their own time from home or work instead of attending classes. Learners have more flexibility as they will have full-time access to credo’s online learning platform. Learners will receive study guidance in terms of unit/module notes, study plan, assignments, assignment feedback and guidance on revision.

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